What is Giant’s bill payment policy?

All customers are billed on the first of the month and payment is due by the fifteenth of the billed month, as stated on the front page of the bill.  If the customer has not paid by the fifteenth, a late notice is mailed on the next business day.  This notice informs the customer of the date service will be disconnected if no payment is received. Approximately five days after the late notice is sent, automated telephone calls are made if the payment is still not received.  If payment has not been received by the date stated on the late notice, service is disconnected and a $49.95 reconnect fee will be applied if the customer makes payment to have service reconnected.

Payments can be received in our office, over the telephone, or online.  We also provide options for automatic payments from your bank or credit accounts.