Our Promise to Protect Your Privacy

In the course of serving you, our company may collect information available to us solely by virtue of our relationship with you; such as telecommunications services you purchase, including the type, destination, technical configuration, location and amount of use of such services. This information and related billing information is known as Customer Proprietary Network Information (CPNI). We have a long-standing policy of guarding personal customer information, and the Federal Communications Commission and other regulators require us to protect your CPNI.

We use CPNI within our company to better serve your communications needs. We may use it in the following ways: (a) service- and technical service-related support; and (b) identify, offer and provide products and services to meet your requirements. The protection of your information is important to us, and we acknowledge that you have a right, and we have a duty, under federal and state law, to protect the confidentiality of your CPNI.

You have a right to keep your CPNI private by "opting out." Unless you provide us with notice that you wish to opt out within thirty (30) days of us providing notice to you in your invoice or through e-mail, we will assume that you give us the right to share your CPNI as described above. We are committed to protecting the security and integrity of customer information through procedures and technology designed for this purpose. CPNI will not be shared with unrelated third parties. You may opt out by calling us at 1-800-346-9084 to reach a customer service representative who can process your opt out for you. Please be advised that if you do not opt out, your consent will remain valid until we receive your notice withdrawing it. You may withdraw your consent at any time through the method provided above. Furthermore, please note that opting out will not affect the status of the services you currently have with us. In addition, we can disclose your CPNI to comply with any laws, court order or subpoena, or to provide services to you pursuant to your Customer Agreement.

In addition, Giant and JBN takes steps to protect the privacy of your account information when specific requests are made through our office.  When opening an account, customers are asked to provide the names of individuals authorized to obtain account information, and a password for authentication. If a password was not set up, customers will be required to provide the last 4 digits of the primary account owner’s SSN to obtain account information each time they contact the Giant Communications or JBN Telephone business office.  Account owners and authorized persons may obtain account information, in person, by presenting a valid, government issued identification card to a Giant Communications or JBN Telephone customer service representative.